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Client Services Consultant
BY:5 August 2008
HEADCOUNT SERVICES

Position Title:
Client Services Consultant

Reporting To:
General Manager

Summary:
HeadCount have an excellent opportunity for a self motivated, professional and
dynamic individual to join our business and head up the Client Services Department.
The role of the Client Services Consultant is to ensure that the HeadCount Services
client base of 700 clients, are satisfied with the service they are receiving and
keeping them updated with any changes in the business that may affect them, or
additional products/services that may be of interest.

We are looking for a self-motivated individual who can deal with any client issues that
are passed to them in a professional and proactive manner, ensuring that every issue
is resolved within an agreed timeframe and that the client is kept up to date at all
times.

Responsibilities:
  • Managing any client issues through to a resolve
  • Keeping clients updated on new products, services and information
  • Managing regular client satisfaction survey programmes
  • Managing regular client referral programmes
  • Ensuring ISO 9001 requirements are kept up to date
  • Maintain CRM client information (training provided)
  • Assisting with internal staff development on managing clients

Essential Skills and Experience:

  • Previous experience in client management is essential
  • Must be able to communicate with people at all levels and is able to demonstrate excellent written and verbal communication skills
  • Must be computer literate
  • Essential to be proficient in utilising software packages including Word and Excel
  • Must be organised and self motivated
  • Previous experience in working in the HR and Payroll arena would be anadvantage
  • Previous experience in utilising a CRM tool would be an advantage
Benefits
  • Permanent full time position
  • Salary of up to £30,000 per annum, dependant on experience
  • 4 weeks holiday per year, rising to a maximum of 5 weeks dependant on length of service
  • Pension scheme
  • Death in Benefit Insurance
  • Option to join contributory BUPA scheme
Please click our logo for details on how to apply.